The Future of Pharmacies: How PharmEasy is Leading the Way in India.

Revolutionizing Healthcare Access: How PharmEasy Transforms the Indian Pharmacy Experience

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In 2015, Siddharth Shah and his business partner Dhaval Shah founded PharmEasy, an Indian e-pharmacy company with a mission to improve access to healthcare and make it more convenient and affordable for all. 

At the time, starting a healthcare business in India was challenging. The healthcare sector in the country is complex, with a mix of private and public providers and a high level of regulation. 

Before starting PharmEasy, both Siddharth and Dhaval had successful careers in the healthcare industry. They saw an opportunity to use technology to make it easier for people to access healthcare products and services. They founded PharmEasy to meet this need; despite these challenges, PharmEasy has managed to thrive and grow.

PharmEasy is different from traditional pharmacies, which typically require customers to visit the store in person to purchase their medicines.

Here are some key ways in which makes PharmEasy differs from traditional pharmacies include:

  • Convenience: PharmEasy's online platform and home delivery service make it more convenient for customers to access their medicines. Customers can easily order their prescription and non-prescription medications online through the PharmEasy website or app. It allows them to avoid visiting a physical pharmacy and save time and effort, especially for individuals with mobility problems or who live in areas without easy access to pharmacies. 

  • The spectrum of products and services: In addition to its core service of home delivery of medications, PharmEasy also offers a wide range of other healthcare products, such as medical equipment, diagnostic tests, and health supplements. 

  • Customer service: To ensure that customers have a positive experience, PharmEasy has a call center available 24/7 to answer queries and provide support. This means that customers can get assistance with their orders or any other questions at any time of day or night.

  • Sustainability and corporate social responsibility: PharmEasy has implemented eco-friendly practices in its operations and has partnerships to promote sustainability and give back to the community. The company has partnered with ITC Limited to plant trees and encourage afforestation. They have implemented eco-friendly practices in their operations, such as using recycled materials in their packaging and energy-efficient lighting and appliances.

  • Payment options: Customers can add money to their PharmEasy wallet to pay for their orders. The wallet can be recharged using a credit, debit card, or net banking. 

    PharmEasy accepts Visa, Mastercard, Maestro, and Rupay credit/debit cards. Customers can pay online using their net banking account. Customers can choose to pay cash upon delivery of their order, and lastly, customers can pay using e-wallets such as Paytm, Mobikwik, and Google Pay.

  • Discounts: PharmEasy offers a range of deals and offers to its customers on payments, medicines, diagnostics, and healthcare. These discounts and offers may vary over time and may be available on select products or for a limited time—for example, first-order discounts, promo codes, and festive offers.

  • PharmEasy Plus: Becoming a member of PharmEasy Plus can open access to many offers, namely 5% Extra Cashback on allopathic medicines, 50% Extra Cashback on diagnostic tests, free Delivery, Free Doctor Teleconsultation, Zero Convenience Fees and saving upto ₹1550 on membership of three months.

  • PharmEasy SurgiCare: PharmEasy SurgiCare aims to provide a seamless experience for patients undergoing daycare surgeries. They use the latest technology and have a team of experienced doctors to ensure premium care at partner hospitals. In addition to medical treatment, they also offer support with scheduling, transportation, insurance paperwork, and follow-up consultations. The goal is to make the process as smooth as possible for patients before, during, and after treatment.

PharmEasy is a one-stop shop for all healthcare needs, offering convenience, a wide range of products and services, and a commitment to sustainability. It's no wonder that the company has become a leader in the Indian healthcare industry.

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